Shipments and returns
The ordered items will be shipped by express courier (SDA,UPS,BRT) properly packed.
The goods travel at the buyer's risk, therefore the Customers are advised that any complaint for damage to the goods must be communicated immediately at the time of receipt of the goods, signing the receipt with reservation indicating the type of damage.
All goods travel insured and traceable.
Delivery times range from 2 to 5 working days for domestic shipments and from 3 to 7 working days for international shipments.
These times are to be considered purely indicative. Maximum shipping times 30 days.
In accordance with Art. 63 of the Consumer Code, any damage to the packaging/packaging of the Products must be immediately disputed by you by the affixing of a reservation of written control over the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be barred from any exception regarding the external characteristics of what is delivered.
In the event that the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and perimento of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what is delivered. In this case, any dispute must be made directly by you against the carrier.
The shipping costs are € 6.90 on all wines exclusively for Italy. For the purchase of an amount over € 80, shipping is free. For expenses in the European countries covered the shipping cost is 25 €.
Shipping costs include packing and postage costs. We recommend that you group your items in one order. We cannot group two separate orders executed separately, and shipping costs will apply to each of them.
The boxes are reasonable in size and your items are well protected.